At Pawpy Love, we understand the excitement of receiving your new purchase as soon as possible. We strive to process and ship your order within 1-2 business days. Delivery times may vary depending on your location and shipping option selected at checkout. Standard shipping typically takes 3-7 business days within the Australia. However, we also offer expedited shipping options for an additional fee. Once your order has shipped, you will receive a tracking number via email or sms to track your package. If you have any questions or concerns regarding your order, please contact our customer service team at pawpyloveassistance@outlook.com.au.

Unfortunately, we do not currently offer international shipping. We are only able to ship within the Australia at this time. We apologise for any inconvenience this may cause. However, we are constantly evaluating our shipping policy and may expand our shipping options in the future. Thank you for your understanding and support of Pawpy Love.

At Pawpy Love, we offer standard shipping for all orders within the Australia. All shipping are sent using third party providers via Courier or Australia Post. Shipping times may vary depending on your location and the shipping option you choose. For further information, please see our Shipping Policy

Yes, at Pawpy Love, we offer a hassle-free return policy. If for any reason you are not satisfied with your purchase, you can return it within 14 days of receiving it. Please make sure the item is in its original packaging and in the same condition as when you received it. We will issue a refund to the original form of payment within 5-7 business days after receiving the returned item. Please note that shipping fees are non-refundable and you are responsible for the return shipping cost. If you have any questions or concerns about our return policy, please contact our customer service team to obtain the return address. Please do not return your product without contacting us first. For further information, please see our Return and Exchange Policy.

Yes, you can exchange your product if it meets our exchange policy criteria. We accept exchanges within 14 days of purchase, provided the product is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please contact our customer service team at pawpyloveassistance@outlook.com.au to initiate the exchange process. Please note that shipping charges may apply for the exchange. For further information please see our Return and Exchange Policy.

At Pawpy Love, we take pride in providing excellent customer service. If you have any questions or concerns, please don't hesitate to reach out to our customer assistance team. You can contact us via email at pawpyloveassistance@outlook.com.au or by filling out the contact form on our website. Our team will get back to you as soon as possible to assist you with your inquiry. Thank you for choosing Pawpy Love as your online store for all your pet needs.